Wow Quotes

Quotes – Customer Service

Quote Author
3 Reasons Why Dissatisfied Customers Don’t Complain 1. Don’t know where or to whom to complain 2.It won’t do any good; no ones cares 3. Not worth the trouble, it’s easier to buy from someone else.
A ” moment of truth” occurs whenever and wherever there’s customer contact. The only way to guarantee success is to have a lot of happy, satisfied customers.
A customer who “Complains ” is doing you a great service.
A dissatisfied customer can be satisfied if his or her complaints are handled well and quickly.
Ask your customers for feedback on your service. Their opinion is the only one that matters.
Be a resources for your customer. Help them solve a problem, create an opportunity or improve a situation.
Be courteous and polite during each customer contact and never promise more than you can deliver.
Being customer -focused means developing loyalty and long -term relationships.
Companies that focus on creating value for their customers yield the highest total returns to investors. Oren Harari
Constantly present new ideas or concepts to your clients. If you don’t your competition will.
Customer service is listening … and hearing … What customer say and don’t say.
Customer service is a commitment, meeting deadlines and giving quality.
Customer service is an attitude …. The customer is our purpose for being.
Customer service is the difference between the “good” and the “great” company.
Customer service means getting to the cause of customer problems rather than symptoms.
Customer service means that every employee knows that “no one is more important than the customer.”
Every market has a front and back door. Marketing and sales bring customers in the front door . Poor service sends them out the back door.
If you don’t take care of your customers… someone else will.
It is more important to look at a customer’s lifetime value to the organisation than to look at the value of one transaction. Lawrence B. Chonko
It takes months to find a customer; seconds to lose one.
It’s not the big things you do for your clients that make you successful. It’s the small things.
Loyal customers are not the frosting on the cake; they are the cake.
Make every point of contact that a customer has with your company a positive experience.
Never tell customers how good you are. Demonstrate it. Shiv Khera
No business can make a profit manufacturing something unless the customer can profit by using it. Sam Petengill
Nothing is ever gained by winning an argument and losing a customer. C. F. Norton
Operational excellence means providing customers with reliable products or services at competitive prices and delivered with a minimal amount of inconvenience. Lawrence B. Chonko
Quality service begins with quality thinking .
Satisfied customers have purchased “good feelings” or “solutions to problems.”
Satisfied customers will tell an average of five people about their experience. Dissatisfied customer will tell an average of 9 or 10 other, but they won’t complain to you.
Service is the rent you pay for being. Marian Wright Edelman
Service is the right people doing the right thing at the right time in the right way with the right attitude.
Service means making it convenient for the customer, not for the company.
Smiles! Customers like positive people.
Superior customer satisfaction is a moving target.
The Customer is deserving of the most courteous and attentive treatment we can provide.
The Customer is not an interruption of our work, but the purpose of it.
The Customer is not dependent on us- we are dependent on the customer.
The Customer is one who brings us his/her wants. Our jobs is to fill them.
The Customer is part of our business, not an outsider. The Customer is our guest.
The Customer is the most important person in our business.
The customer who doesn’t complain but doesn’t come back is the one that hurt us.
The goal of customer service is to make people want to do business with us.
The purpose of business is to get and keep customers. Ted Levitt
The satisfied customer is our best business strategy.
There is no cost for servicing customers. The cost lies in not doing it.
Think about how you would win over your own accounts, if you were your own competitor, and practice it.
When it comes to service, customers set the standards.
When things go wrong: a) Apologies to the customer b) Apologies a fair solution c) Treat the customer with respect d) Do something nice for the customer e) Keep your promises.
When you let a customer problem go unsolved, you let a customer go.
When you start taking your customers for granted , you start losing them.
Your company may have dreams and aspirations for the future, but ultimately it is the customer who determines whether or not those dreams comes true.
Doing a great job and not meeting the customer’s objectives is as useless as doing a poor job within meeting the customer’s objectives.
Quality is everyone’s responsibility.
Hemant Lodha

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